Call Center Setup
A comprehensive call center setup designed to support large-scale inbound and outbound calling operations with structured workflows, trained agents, and centralized monitoring capabilities.
Core Setup Components
Infrastructure, manpower, and systems required for smooth operations
Agent Infrastructure
Dedicated calling desks, headsets, and system access
Telephony Systems
Auto dialers, call routing, and queue management
CRM Integration
Voter or customer data linked with call outcomes
Supervisory Control
Live dashboards and escalation monitoring
Live Operations & Monitoring
Supervisors track agent performance, call disposition, response quality, and real-time metrics through centralized dashboards, enabling fast corrective actions.
Governance & Quality Control
Script Compliance
Ensuring agents follow approved scripts and messaging
Call Audits
Random call reviews to maintain quality benchmarks
Data Security
Controlled access to sensitive data and recordings
Call Center Operational Flow
Step 1
Infrastructure Setup
Step 2
Agent Hiring & Training
Step 3
System Configuration
Step 4
Live Calling Operations
Step 5
Monitoring & Reporting