Call Center Setup

A comprehensive call center setup designed to support large-scale inbound and outbound calling operations with structured workflows, trained agents, and centralized monitoring capabilities.

Inbound Calling Outbound Campaigns Quality Monitoring

Core Setup Components

Infrastructure, manpower, and systems required for smooth operations

Agent Infrastructure Dedicated calling desks, headsets, and system access

Telephony Systems Auto dialers, call routing, and queue management

CRM Integration Voter or customer data linked with call outcomes

Supervisory Control Live dashboards and escalation monitoring

Live Operations & Monitoring

Supervisors track agent performance, call disposition, response quality, and real-time metrics through centralized dashboards, enabling fast corrective actions.

Governance & Quality Control

Script Compliance

Ensuring agents follow approved scripts and messaging

Call Audits

Random call reviews to maintain quality benchmarks

Data Security

Controlled access to sensitive data and recordings

Call Center Operational Flow

Step 1

Infrastructure Setup

Step 2

Agent Hiring & Training

Step 3

System Configuration

Step 4

Live Calling Operations

Step 5

Monitoring & Reporting

Thank You Section

THANK YOU

We Are Here For Serve You, Not to Defeat You

Trust is Most Important

No one can defeat you unless you yourself put down your arms

Digital Marketing Solutions

Election Campaign Management

Government PR

350, Sec-20, Ram Chowk, Udyog Vihar Phase-I, Gurugram

+91-9996609949 | +91-9996639949 | +91-9996659949

info@click2public.com